customer experience — Faces of digital health podcast

Voice Tech: How Well Are You Listening To Your Customers? (Amy Brown, Authenticx)

Voice could be called one of the exciting new avenues for medicine and healthcare. US company Authenticx listens, analyzes, and activates customer voices. The AI based software analyzes millions of conversations patients have with customer support agents through phone calls or emails. By analysing these conversations, it unveils recurring trends that healthcare organizations use to make informed, proactive decisions for improved workflows and care.

Artificial IntelligenceTjasa ZajcApril 27, 2022voice tech, healthcare, customer experience, customer successComment

F111 The full circle in telemedicine - adding home delivery of medications and at-home diagnostics ( Sid Viswanathan, Truepill)

There are a number of players that are trying to disrupt the pharmacy market. Companies such as GoodRx, RxSaver and now Amazon Pharmacy are starting to bring pricing transparency in the field. The Amazon Prime prescription savings benefit can save members up to 80% off generic and 40% off brand name medications when paying without insurance. Truepill is offering healthcare players a fast way to digital transformation.

Data, Entrepreneurship, Pharma, StartupsTjasa ZajcDecember 19, 2020healthcare, Healthcare Technology, customer experience, patient, online, telehealth, telemedicine Comment