Symptom checkers have been around for a while. However, research shows that their reliability is still poor and varies substantially among providers, says a systematic review published in Nature in 2022.
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Voice could be called one of the exciting new avenues for medicine and healthcare. US company Authenticx listens, analyzes, and activates customer voices. The AI based software analyzes millions of conversations patients have with customer support agents through phone calls or emails. By analysing these conversations, it unveils recurring trends that healthcare organizations use to make informed, proactive decisions for improved workflows and care.
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Voice tech is one of the tech areas with high potential to optimize healthcare processes for providers and ease chronic disease in management for patients. In reality: How far are we from futuristic ideas where everything would be operated with the help of voice? How do innovators reduce the risk of misunderstandings in designing voice technologies? What does the development of human-like bots look like?
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